Our Policies
Terms & Conditions and Privacy Policy
Effective Date: February 1, 2026
Welcome to Alexson Heating & AC ("Company," "we," "our," or "us"). These Terms & Conditions and Privacy Policy ("Terms") govern your access to and use of the website located at [https://alexsonheatingac.com](https://alexsonheatingac.com) (the "Site") and any services, estimates, bookings, or communications provided through it.
By using this Site, requesting services, or submitting your information, you agree to these Terms. If you do not agree, please do not use the Site.
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1. Services Overview
Alexson Heating & AC provides HVAC services including, but not limited to:
* Heating and air conditioning repair
* Installation and replacement
* Preventative maintenance
* Inspections and diagnostics
* Emergency services (if offered)
All services are subject to availability, service area limitations, and acceptance of a written estimate or service agreement.
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2. Estimates, Pricing, and Payments
* Quotes provided are based on the information available at the time of inspection.
* Final pricing may change if additional issues are discovered or if scope changes are requested.
* Payment is due upon completion of services unless otherwise agreed in writing.
* We reserve the right to refuse or cancel service at our discretion.
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3. Appointments and Cancellations
* Appointment windows are estimates and may vary due to traffic, weather, or prior service calls.
* Please provide at least 24 hours’ notice for cancellations when possible.
* We reserve the right to reschedule due to safety concerns or circumstances beyond our control.
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4. User Responsibilities
You agree that:
* Information you provide is accurate and complete
* You are authorized to request service at the property
* The service area is safe and accessible
* Pets are secured during visits
We reserve the right to decline service if conditions are unsafe.
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5. Website Use
You agree not to:
* Use the Site for unlawful purposes
* Attempt to gain unauthorized access to systems
* Copy or reproduce content without permission
* Interfere with Site functionality
All Site content is the property of Alexson Heating & AC unless otherwise stated.
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6. Limitation of Liability
To the fullest extent permitted by law, Alexson Heating & AC shall not be liable for:
* Indirect, incidental, or consequential damages
* Loss of data, income, or business
* Delays due to circumstances beyond our control
Our total liability shall not exceed the amount paid for the specific service provided.
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7. Warranties
Manufacturer warranties may apply to installed equipment. Labor warranties, if offered, will be specified in writing. Except as expressly stated, services are provided "as is" to the extent permitted by law.
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8. Privacy Policy
Your privacy is important to us. This section explains how we collect, use, and protect your information.
Information We Collect
We may collect:
* Name, phone number, email address
* Service address
* Billing information
* Appointment details
* Communications and inquiries
* Website usage data (cookies, analytics)
How We Use Information
We use information to:
* Provide and schedule services
* Send estimates and invoices
* Communicate regarding appointments
* Improve our services and website
* Comply with legal obligations
Sharing of Information
We may share information with:
* Service technicians and staff
* Payment processors
* Software providers (scheduling, CRM, analytics)
* Legal authorities when required by law
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9. Cookies and Tracking
The Site may use cookies and similar technologies to enhance user experience and analyze traffic. You may adjust browser settings to refuse cookies.
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10. Data Security
We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
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11. Your Rights and Choices
You may request to:
* Access your personal information
* Correct inaccurate information
* Request deletion, subject to legal requirements
To make a request, contact us using the information below.
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12. Third‑Party Links
The Site may contain links to external websites. We are not responsible for their content or privacy practices.
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13. Children’s Privacy
This Site is not intended for children under 13, and we do not knowingly collect information from them.
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14. Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page with a revised effective date.
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15. Governing Law
These Terms shall be governed by the laws of the state in which the Company operates, without regard to conflict of law principles.
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16. Contact Information
Alexson Heating & AC
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By using this Site or our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions and Privacy Policy.
